Veterans BPO’s Features include:
The VCC Condition Amber Program provides effective Business Continuity Services to assist organizations in handling the unexpected. Our strategy is to duplicate current service programs and seamlessly route your customers to our highly trained agents or automated technologies to ensure that your organization never skips a beat.
Condition Amber Allows Companies to Benefit From:
* Fully Hosted, Redundant Systems
* Quick Program Deployment
* Fully Trained, Educated, and Motivated Sales Team
* Full Integration with Proprietary Systems
* Real Time Reporting
* Integration with IVR Solutions
Veterans BPO exceeds expectations for call center service excellence.
Guaranteed
We guarantee your calls will be handled efficiently and accurately. VETBPO has the latest technology, highly skilled agents and the programs to stand by our word 100%.
Honorable
Your customers will feel like they are talking to you. We build your brand and we increase your customer satisfaction while employing US veterans; whom most have some sort of disability or impairment.
Protection
How can we be so sure? We back our promises with comprehensive Service Level Agreements. Our Call Center is never down and we are never understaffed. We have your back.
Veteran BPO’s Client benefit include:
- Specialized services to meet your needs; call overflow, high peak, end-to-end service, phone, chat and social media
- 24/7 and 365 days a year in the continental US
- Robust and detailed Reports and Analytics
- Full control over your information and data
- Size and scalability as you need
- Access to the latest Call Center technology with zero investment
Veteran BPO’s Customer Services include:
- Marketing solutions
- Directing and delivering information
- Providing responses for order taking and processing
- Answering FAQs
- Helping clients use websites and connect to business services
- Understanding transportation logistics and giving directions
- Providing product or service information
- Handling store or office complaints
- Offering technical support
- Issuing credits and refunds
- Assisting with retail promotions
- Reporting a quiz answer score and contest information
- Gathering information for insurance claims
- Responding to emails immediately
Here’s why our business clients chose Veterans BPO over the competition:
- Employment of US military veterans
- Local, fast and responsive
- Campaigns can be ramped up and down as needed anytime
- Our technology guarantees callers (on any media) get an immediate response
- We back what we do with SLAs and guarantees
- We reduce your costs and can bring in additional revenue
- Our agents are specialized and allocated to campaigns based on their skills
- We give unprecedented access to the Call Center, you can be as close to the action as you like, even if you’re three states away